Who We Are
We are a UK-based online bookstore selling physical books and ebooks.
For data protection purposes, we are the data controller of your personal information.
2. Information We Collect
We may collect the following information:
- Account & order details: name, email address, delivery address, phone number (optional), and order history.
- Payment information: processed securely by our payment provider. We do not store full card details.
- Technical data: IP address, browser type, device information, and pages visited (via cookies).
- Communications: messages you send us through the contact form or email.
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Send order confirmations and tracking updates
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you have opted in)
- Comply with legal obligations
4. Legal Basis
We process your personal data under the following legal bases:
- Contract: to fulfil your order
- Legitimate interests: to improve our service and prevent fraud
- Consent: for marketing emails
- Legal obligation: where required by law
5. Sharing Your Information
We only share your data when necessary:
- With delivery companies to ship your books
- With payment providers to process transactions
- With email service providers (for order updates)
- With authorities if required by law
We do not sell your personal information.
6. Cookies
We use cookies to help the website function, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings.
7. Data Retention
We keep your order information for as long as needed for accounting, tax, and legal purposes (usually up to 6 years). Marketing data is kept until you unsubscribe.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or restrict processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Security
We take appropriate technical and organisational measures to protect your data. However, no online system is completely secure.
10. International Transfers
Your data is primarily stored and processed in the UK or EEA. If we use services outside these areas, we ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via our Contact Us page.